We work very hard to deliver your order promptly and aim to dispatch all orders within 1 working day(s) of receiving full payment for the goods.
Most orders are delivered by a tracked service and should reach you within 48 hours from time of despatch. However, orders for small, lightweight items and orders for very large heavy items will require a longer lead time due to the alternate courier service used.
What Happens if I don’t receive my order
Unfortunately, delays do sometimes occur due to unforeseen circumstances, so if your parcel hasn’t arrived within 10 working days from when you receive your order dispatch email, please contact firstname.lastname@example.org in the first instance.
For items not currently in stock, an approximate delivery lead time or expected delivery date will be provided when ordering. This is not guaranteed as, on rare occasions, there may be delays to us receiving the stock. In the event of a delay, we will update you as soon as possible about the new timescales.
Please note that higher delivery charges apply to Northern Ireland, Highlands and Islands. For these destinations the checkout process will calculate the cost after the delivery address has been confirmed, our customer services team will check these charges for large items and contact you if they differ from the calculated costs.
Our charges are as follows:
- £3.95 per order standard flat rate shipping
- £10.00 per order for heavy goods
- FREE DELIVERY on orders £50 or more
Europe Delivery – Mainland Europe
We can ship products to mainland Europe. Please get in touch for a quotation on shipping costs, they may differ from the ones on the website. As always we try to keep this as low as possible and try to where we can stick to our standard shipping costs. Please contact us. You can find more details about shipping to mainland Europe by visiting the Royal Mail website.