Our commitment: Terms and Conditions

Terms and Conditions: Customer Care

As part of the terms and conditions for the purposes of internal training we will from time to time monitor and record customer telephone communications. Confidentiality for our customers is assured at all times. For a detailed outlines of our privacy policy please refer to our privacy page.

Terms and Conditions: Complaints

Should the customer wish to formally complain, they should write to the Customer Service Manager by E-mail to info@1stMobilityltd.com.


Terms and Conditions: Product Guarantee

A standard 12 month manufacturers guarantee (from the date of delivery) applies to all products with the exception of consumables, and disposable and limited life products.

Any products we supply to you will be of satisfactory quality when delivered and when used for purposes for which the goods of that type are ordinarily used (in accordance with User Instructions where supplied). The company will not be liable for any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence or use other than that intended. All guarantees must be discussed with the manufacturer in the first instance.

If the product becomes faulty in the first 30 days you can (as specified by the Consumer Rights Act 2015) reject the item for a refund rather than receive a replacement or repair. We reserve the right to inspect the product before refund or replacement.

You have certain rights as a consumer, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these General Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these General Terms and Conditions with reasonable care and skill.

Terms and Conditions: Liability

There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do.

You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.

For additional information please contact us.

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